Webinar
Building Your ITSM World:
Lessons from Minecraft
for Service Excellence
Imagine managing IT services like building in Minecraft: crafting solutions block by block, navigating challenges, and creating a robust, thriving ecosystem. In this webinar, we’ll explore how IT Service Management (ITSM) mirrors the popular sandbox game, where creativity, collaboration, and strategic planning are the keys to success.
Join us as we journey through the ITSM landscape, reimagined as a Minecraft world. Discover how to:
- Gather Resources: Identify and leverage the tools and processes needed for seamless IT service delivery.
- Building Structures: Design frameworks for incident, problem, and change management that are as strong as obsidian.
- Fend Off Creepers: Tackle unexpected disruptions and minimize downtime with proactive risk management.
- Expand Your World: Scale IT services and innovate with automation and AI, unlocking new “biomes” of efficiency.
- Slay Ender Dragon: Make sure you have diamond armor and feather falling IV to proactively manage the biggest incidents.
Whether you ’re a seasoned IT professional or just starting to explore ITSM, this webinar will provide actionable insights and a fresh perspective on service management through the lens of a game we all love. Let’s build your ITSM world together—one block at a time!
Featured Speakers
Bob Hart
Field CTO
Device42
Wei Wei Buchsteiner
Lead, Solution Engineer
Freshworks