Enhance Jira for better ITSM with the Device42 CMDB plugin

Connect your assets directly to your Jira tickets by syncing data between the Device42 CMDB and Jira Service Desk (or Jira Cloud). Create custom JIRA workflows that utilize Device42 Custom Fields, and leverage Device42’s Conditional Functions, Validator Functions, and POST functions to control transitions and create powerful, automated workflows!

Try Device42 FREE for 6 MONTHS!

Click Here For A Free Trial Now!

Easily add this free module to your server-based Jira installation and schedule a sync. Once synced, Device42’s ITAM data is available when creating a service request, ticket or issue. Enhance your JIRA workflow by:

Linking CMDB Items to Jira Issues

Once the Device42 configuration management database is synced to JIRA, users can select any CIs to create issues in JIRA. Currently the sync encompasses devices, power units, parts and racks. When new issues are created in JIRA, users can select multiple CIs from a drop-down list or search for CIs by name to refine the list selections. User can add one or more Device42 custom fields as well.

Customizing Jira Workflows With Device42 Custom Fields, & Conditional, Validator, and POST Functions

Mix and match to create custom workflows and powerful automation!

Validate against Device42 Custom Fields and/or trigger conditions based upon data entered into them. You can also combine Conditions and Validators as you see fit, while also filtering both the data your Custom Field(s) make available to the user, as well as what *can be entered* into the fields … and that’s not all … workflow transitions can be configured to send a POST to Device42, currently able to request the next available IP in a specified subnet.

Viewing CI details from Jira helpdesk issues

Once the Device42 JIRA connection is made, users can see details from Device42 (such as serial #, asset #, and hardware model) for that CI in JIRA. Similarly, you can see the associated info for other CI types. Conversely, the CIs in JIRA can be linked to view the Device42 page for that Configuration Item enabling users to easily view configuration item details in Device42.

Searching JIRA Tickets & Service Requests for CIs

Not only can you see Configuration Items right in the Issue Navigator, but once CIs from the Device42 IT Asset Management system are synced in JIRA, you can do simple or advanced searches for CIs.

For simple searching, just choose “more” in the issue navigator and choose the Device42 custom field to query. For more Advanced searching, you can go to Advanced search mode and search using JQL (JIRA query language).