Frequently Asked Questions

You can add more devices to your license at any point. Your account manager can assist you with this.

Device42 is licensed according to our simple, flexible licensing units, which can be used across all IT resources including devices, mainframes, containers, storage and platforms-as-a-service (PaaS). Core is the foundational element of Device42. Add-ons include Storage Discovery, Software Discovery and License Management, Application Dependency Mapping, Resource Utilization, and the Cloud Recommendation Engine.Talk to your Device42 representative to learn more.

Core includes discovery of physical, virtual, and cloud components, IT inventory and asset management, all out-of-the box integrations, RESTful APIs and webhooks, warranty and SSL certificate management, cable management, password management, and IP address management.

Software License Management allows you to discover installed software across your Windows and Linux machines, including both server and end-user desktops. You can manage software licenses and counts, identify purchased vs. installed software, detect prohibited software, track license agreements/expiration dates, and provide customizable notification alerts.

Application Dependency Mapping includes Services Discovery and allows you to discover applications along with their interrelationships and dependencies from your physical and virtual server estate. It will identify and group the services that make up known applications then map the connectivity and dependencies between servers, services, and applications.

Subscription purchase includes all updates and access to our remote support team.

Yes, we are happy to set you up with one of our partners. Please fill out the form at this link: Find a Partner.

Contact us here to inquire about a quote.

We have integrations with most ITSM and some DevOps tools. To get a full list visit: /integrations/.

While Device42 does not directly offer professional services, we have a vast partner network available to assist with these requests. If you are looking for a partner to provide this, please visit our partner page. Device42 will directly provide remote support around installation and configuration.

The availability of all existing integrations and REST APIs are included with the purchase of any core license.

One year subscription license includes Software maintenance, upgrades, and support.

Yes. Export will keep working even after the license expiry and we will offer support if you need help exporting your data.

Since the license is an annual subscription, you can upgrade anytime for the prorated difference.

Storage Discovery by Device42 provides agentless, vendor-agnostic visibility across popular storage vendors such as EMC, NetApp, Pure Storage, Hitachi, IBM, and more. It collects and normalizes enterprise storage metrics on performance, configuration, and capacity data from storage arrays, servers, and switches from physical spindles to file systems in virtual machines.

ACH transfer, check, and credit card. Payment instructions are included on invoice.

We use Stripe for online card processing.

We accept credit payments through Visa®, Mastercard®, American Express®, Discover®, and other major card types.

Please request a hard copy of your invoice to be mailed to you at the time of your renewal. Invoices will be sent via email.

Please contact [email protected] for a renewal quote. Once we have a purchase order or a signed copy of the renewal quote we will process the renewal and send an invoice and provisional license.

A 30-day provisional license is sent immediately following order placement. The subscription license is sent once the invoice has been paid in full.

The demo license includes Core, Software License Management, Power & Environmental Monitoring, Services Discovery, and Application Dependency Mapping.

To generate a demo license that includes only the functionality that you would be interested in purchasing simply reach out to [email protected].

The self-host version is production ready. The trial is not production ready and you will need to migrate to the on-premise version after the evaluation as ended.