Enhance the Value of Jira Service Management Cloud With Device42 Data
Get More from JSM Cloud
Maximize the value of Jira Service Management (JSM) Cloud with Device42. Device42’s robust discovery solution fuels JSM Cloud through a comprehensive inventory of physical, virtual, cloud, and software and storage assets and their interdependencies—all updated automatically in JSM Assets一as your dynamic IT estate evolves.
Gathering infrastructure data has historically been a time-consuming, manual, and error prone process. Device42 solves this problem through continuous, automatic, and agentless discovery. Device42 data seamlessly flows into JSM Cloud via Device42’s direct integration, providing an always-accurate view of your entire IT estate from within JSM Cloud.
Reduce Mean-Time-to-Resolution and Change Management Risk
Detailed IT discovery data from Device42 enables IT teams to confidently rely on trusted information when a ticket arrives, including:
• Attributes about real and virtual machines such as the make, model, serial, UUID, allocated resources, and more
• What is on the machine, such as operating systems/versions, software installed, services, and applications
• Dependency information that reveals what applications are impacted if a machine goes down
• Log information so you know how current the data is, what changed, and when
• Where an asset is physically located—whether it’s in a rack in a data center, a co-lo closet, or in the cloud
A Single Click From JIRA Gives You All the Details
When more extensive troubleshooting and information is required, a single click will get you all the Device42 information to utilize as well as our advanced insights+ reporting, even apply custom CSS to this text in the module Advanced settings.
Ready to Start?
Download the integration from the Atlassian Marketplace. Get up and running quickly using our default schema or map Device42 data to your existing schema. Watch the video to learn how easy and painless it is.
Requirements
• Update @ /update/ or download a free trial
• Requires either the JSM Cloud Premium or Enterprise version.